Chargeback

A demand by a cardholder's bank to a merchant's bank to reverse a transaction. Also called a "dispute" in some contexts.

Key points:

• Initiated by the cardholder through their issuing bank
• Merchant has limited time (20-45 days) to respond with evidence
• Excessive chargebacks can trigger monitoring programs

Learn more: Chargebacks Overview | Chargeback Lifecycle | Reason Codes